RETURN POLICY
CinDen Pharmacy’s Return Policy ensures satisfaction. Contact us within five days for a Return Authorization
Number. Only products ordered in error are eligible. Follow these steps for credit:
- Notify Customer Service within five days of receipt.
- Include Return Authorization Number on Return Form.
- Ensure unopened, sellable condition for mistaken orders.
- Confirm CinDen formula availability.
Note: Returns without Authorization Number won’t be accepted. Credits subject to 15% restocking fee. Applied
to your account for future orders.
INTERNET SALES POLICY:
- No resale, pricing, or distribution of Products online without prior written approval.
- References to CinDen and products allowed with prior written approval.
- No listing of product prices online without prior written approval.
- Approved online references must be password protected and limited to patients only.
- Authorized online prices must be password protected and accessible to patients only.
- CinDen reserves the right to discontinue sales; outstanding amounts become immediately due.
- CinDen reserves the right to enforce trademark rights and recover damages for infringement.
Non-compliance results in termination of this Agreement and potential legal action.
MINIMUM ADVERTISED PRICE (MAP) POLICY AGREEMENT:
CinDen’s MAP Agreement, effective March 1st, 2024, applies to all Resellers of Dr Wilson’s Original
Formulations® brand products (“ICA products”) and CinDen Nutritionals products in Canada. Key points:
- Protects retail prices to maintain quality services and avoid conflicts.
- Resellers must agree to this agreement before purchasing CinDen products.
- MAP applies to all CinDen products listed in the Pricing Guide, set 10% below MSRP.
- Advertising must comply with MAP guidelines, including bundling and promotions.
- Violations lead to consequences, including termination of orders and business relations.
- CinDen reserves the right to modify or discontinue the MAP Agreement at its discretion.
Resellers must adhere to this agreement. Contact CinDen for questions or clarifications.